Refund the full amount or a partial amount to your customers.
Open the "Transactions" view
- Open the administration interface under login.saldiapay.ch
- Log in with your username and password.
- In the navigation, select the menu item "Payments" and then "Transactions"
Process a refund
- Open the corresponding transaction in the listed transaction list by clicking on it.
- Now, in the transaction detail view, select the "Refund" button.
- Define the amount to be refunded.
- You can process a partial refund by adjusting the refund amount.
- A later refund of more money is also possible if a partial refund has already been processed.
- Click the "Refund" button.
Important
- Please note that sufficient funds must be available with the respective payment provider to process the refund.
- Refunds directly via saldiaPay are only available for selected payment providers from our partner company Payrexx and may take up to 10 days. This depends on the card issuer.
- If the "Refund" button is not displayed, the refund cannot be processed via saldiaPay and must be initiated alternatively.
Common errors and their reasons
The transaction could not be refunded because your account does not have sufficient funds.
When receiving a new transaction, saldiaPay charges the agreed transaction fees and deducts them directly from the received amount. If you wish to refund the entire amount afterwards, you will not have sufficient funds in your account. You can either wait for a new transaction to arrive or make a deposit into your saldiaPay account to increase your balance (fees apply).
TWINT - An error occurred while processing your request.
Since TWINT can be linked to a bank account, refunds are also processed directly to this bank account. This connection must not be interrupted between the receipt of the transaction and the refund. If this connection is interrupted, for example, by uninstalling TWINT, the above-mentioned error may occur.
We ask you to contact the end customer directly. The refund must be processed through an alternative method.