Important
- Before you can view and configure your payouts, you need to successfully complete the KYC process. For more information, please refer to the article: "Know Your Customer (KYC)-Prozess".
- When your customers pay via saldiaPay, the money is not immediately transferred to your account. It will initially be held in saldiaPay and can be withdrawn at the earliest after 8 days. For more information, please refer to the "Payout Interval" section.
Open the 'Payouts' view"
- Open the administration interface at login.saldiapay.ch
- Log in with your username and password.
- Select the "Payouts" menu item in the navigation.
Current balance
Get an overview of what will be paid out soon and how much is ready for the next payout.
- Available: The balance displayed under "Available" will be paid out at the next payout date. In general, payouts are always triggered at the end of the month.
- Coming soon available: Under "Coming soon available," you can see your balance that is no older than eight days and will therefore not be included in the next payout.
Overview (paid-out contributions)
Here, all completed payout amounts are listed. When you hover over a payout, two buttons will appear. These allow you to either open the details of the payout or download an export.
Payout from external payment providers
Payouts from third-party providers are made by the third-party providers used. If you have questions about third-party payouts, please contact their support directly. Payouts for third-party providers cannot currently be displayed in saldiaPay.
Payout interval
There are three billing periods: Daily, Weekly, Monthly.
Important:
- By default, all customers have monthly billing. If you require daily or weekly billing due to cash flow or a subscription-based business model, feel free to contact us.After review, we will adjust the payout interval individually for you.
- For the first three months, you will receive your money at the end of the month for security reasons. Additionally, please expect around three bank processing days for all billing periods.
- 8-Day Rule: For all payout intervals, your transactions will only be paid out once the receipt is at least 8 full days old.
Adjust payouts (Settings)
Change your account number and the currency for payouts.
- Select the "Adjust settings" button in the balance overview.
Bank accounts
Here, you can change your IBAN for payouts or specify a payout account for foreign currencies.
saldiaPay allows payouts in the following four currencies. Payout accounts are only allowed if the currency of the account and the country of the bank match. The following combinations are possible:
- CHF Accounts: Switzerland, Liechtenstein
- EUR Accounts: Austria, Belgium, Bulgaria, Switzerland, Cyprus, Czech Republic, Germany, Denmark, Estonia, Spain, Finland, France, United Kingdom, Gibraltar, Greece, Croatia, Hungary, Ireland, Italy, Liechtenstein, Lithuania, Luxembourg, Latvia, Malta, Netherlands, Norway, Poland, Portugal, Romania, Sweden, Slovenia, Slovakia
- USD Accounts: United States
- GBP Accounts: United Kingdom, Gibraltar
Important:
- QR-IBANs cannot be used. Each QR-IBAN also has a "regular" IBAN. We kindly ask you to find the "regular" IBAN and provide it.
- Please note that additional fees may apply for payouts.
Multiple accounts
By using multiple billing currencies, you as a merchant can save conversion costs when offering your products and services in countries that use a currency different from your local one.
Conversion
Transactions in currencies without a payout account will be converted into the standard currency and paid out to the corresponding account. The conversion is done at the applicable exchange rate with a conversion fee of 2%.